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	<title>Comments on: Social experience design in online conversation</title>
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	<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/</link>
	<description>Interaction experience design blog - web, social, gov 2.0</description>
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		<title>By: Nathanael Boehm</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-2061</link>
		<dc:creator>Nathanael Boehm</dc:creator>
		<pubDate>Tue, 24 Nov 2009 22:06:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-2061</guid>
		<description>Wave could certainly help but done badly it could turn into your worst knowledge management nightmare. If you wanted to use Wave you would need some staff guidelines around what the scope of any one Wave could be (an event, a defect, a test execution, a module etc) otherwise one Wave could turn into a dumping ground for stuff that should be actioned but isn&#039;t setting off the right triggers ... just getting lost in the chaos and not noticed by the people who need to access that information.

But that goes for any sort of collaboration system - just throwing software at it isn&#039;t going to immediately make you more collaborative and efficient; the business needs to align itself to the tool otherwise it&#039;s like holding an axe by the blade or the hammer by the head. Not real good.</description>
		<content:encoded><![CDATA[<p>Wave could certainly help but done badly it could turn into your worst knowledge management nightmare. If you wanted to use Wave you would need some staff guidelines around what the scope of any one Wave could be (an event, a defect, a test execution, a module etc) otherwise one Wave could turn into a dumping ground for stuff that should be actioned but isn&#8217;t setting off the right triggers &#8230; just getting lost in the chaos and not noticed by the people who need to access that information.</p>
<p>But that goes for any sort of collaboration system &#8211; just throwing software at it isn&#8217;t going to immediately make you more collaborative and efficient; the business needs to align itself to the tool otherwise it&#8217;s like holding an axe by the blade or the hammer by the head. Not real good.</p>
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		<title>By: Pete Meehan</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-2050</link>
		<dc:creator>Pete Meehan</dc:creator>
		<pubDate>Tue, 24 Nov 2009 16:38:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-2050</guid>
		<description>In your view, what is a pretty good collaboration tool for small teams working on software projects, marketing campaigns?

Does Wave impress?

Thanks</description>
		<content:encoded><![CDATA[<p>In your view, what is a pretty good collaboration tool for small teams working on software projects, marketing campaigns?</p>
<p>Does Wave impress?</p>
<p>Thanks</p>
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		<title>By: Nathanael Boehm</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1792</link>
		<dc:creator>Nathanael Boehm</dc:creator>
		<pubDate>Thu, 19 Nov 2009 12:26:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1792</guid>
		<description>Hi Sneha,

Thanks for your contribution - however please don&#039;t pretend to be an independent reviewer of a product when you&#039;re an employee of the company whose product you&#039;re promoting. It&#039;s so blatantly obvious by the style of the review (and also confirmed by a quick Google search).

I wouldn&#039;t have minded you mentioning your product if you hadn&#039;t attempted to deceive and had disclosed your relationship with Injoos.

I&#039;ve had a look at your product and was not impressed. It appears to be a clone of any of a hundred other such collaboration tools. But good luck to you and your company anyway.</description>
		<content:encoded><![CDATA[<p>Hi Sneha,</p>
<p>Thanks for your contribution &#8211; however please don&#8217;t pretend to be an independent reviewer of a product when you&#8217;re an employee of the company whose product you&#8217;re promoting. It&#8217;s so blatantly obvious by the style of the review (and also confirmed by a quick Google search).</p>
<p>I wouldn&#8217;t have minded you mentioning your product if you hadn&#8217;t attempted to deceive and had disclosed your relationship with Injoos.</p>
<p>I&#8217;ve had a look at your product and was not impressed. It appears to be a clone of any of a hundred other such collaboration tools. But good luck to you and your company anyway.</p>
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		<title>By: Sneha</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1789</link>
		<dc:creator>Sneha</dc:creator>
		<pubDate>Thu, 19 Nov 2009 11:32:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1789</guid>
		<description>Great Article. Have you tried out Injoos Teamware. I would reckon that they have the most comprehensive integrated collaboration platform. With their latest release they have added a new twist to track and execute projects &quot;the social way&quot;.

The problem with the folks like Google &amp; Yahoo is that they have created many tools which have been loosely coupled. The challenge with such a solution is that the the information gets locked into multiple silos. With Google Wave they are trying to integrate all the conversations (discussions) but what would be truly desirable is a platform built form ground up using social networking at the base and business apps on top of it. I have tried Injoos Teamware (www.injoos.com) and found it captures both informal and formal knowledge like documents in one single workspace on the cloud. 

Checkout their Blog http://injoos.com/blog/2009/10/09/seamless-collaboration-with-release-35/</description>
		<content:encoded><![CDATA[<p>Great Article. Have you tried out Injoos Teamware. I would reckon that they have the most comprehensive integrated collaboration platform. With their latest release they have added a new twist to track and execute projects &#8220;the social way&#8221;.</p>
<p>The problem with the folks like Google &amp; Yahoo is that they have created many tools which have been loosely coupled. The challenge with such a solution is that the the information gets locked into multiple silos. With Google Wave they are trying to integrate all the conversations (discussions) but what would be truly desirable is a platform built form ground up using social networking at the base and business apps on top of it. I have tried Injoos Teamware (www.injoos.com) and found it captures both informal and formal knowledge like documents in one single workspace on the cloud. </p>
<p>Checkout their Blog <a href="http://injoos.com/blog/2009/10/09/seamless-collaboration-with-release-35/" rel="nofollow">http://injoos.com/blog/2009/10/09/seamless-collaboration-with-release-35/</a></p>
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		<title>By: Pete Meehan</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1761</link>
		<dc:creator>Pete Meehan</dc:creator>
		<pubDate>Wed, 18 Nov 2009 15:45:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1761</guid>
		<description>Truly interesting topic.. on how ppl are forced to interact versus how they might given fresh alternatives. And yes, the online experience doesn&#039;t truly reflect offline behavior in the important areas. Tech has changed heaps, but social behavior change is very incremental.

We are working on a new social site, something quite niche, that lets ppl in real places hook up with like-minded ppl. But of course that can be a contradiction in terms. Who is like your mind or my one for that matter? Pretty hard to say, right?

Because u like a given style of music and I do too, there might be wider gaps than even Briggs Meyer tests can tell us. Everything is fast and transient in the online space. The edges are blurred.

To make some useful progress (we hope!), we are messing with State-of-Mind as an indicator on how to approach other users. If for example user Sally is in a &#039;Love&#039; state-of-mind with an unhappy countenance, then it does give u reasonably good clues how to (and how not to) approach her. 

But I digress a little here. Sorry. But it&#039;s with a good cause in mind, because I think we are all trying to figure out how to better emulate the real stuff we instinctively know so well and get it happening in the online enviro.

Thanks for a great and insightful article. FWIW, I do think u should pursue this space, free or commercial, private or public, as the end result could be very special. Very worthwhile stuff.

Cheers!</description>
		<content:encoded><![CDATA[<p>Truly interesting topic.. on how ppl are forced to interact versus how they might given fresh alternatives. And yes, the online experience doesn&#8217;t truly reflect offline behavior in the important areas. Tech has changed heaps, but social behavior change is very incremental.</p>
<p>We are working on a new social site, something quite niche, that lets ppl in real places hook up with like-minded ppl. But of course that can be a contradiction in terms. Who is like your mind or my one for that matter? Pretty hard to say, right?</p>
<p>Because u like a given style of music and I do too, there might be wider gaps than even Briggs Meyer tests can tell us. Everything is fast and transient in the online space. The edges are blurred.</p>
<p>To make some useful progress (we hope!), we are messing with State-of-Mind as an indicator on how to approach other users. If for example user Sally is in a &#8216;Love&#8217; state-of-mind with an unhappy countenance, then it does give u reasonably good clues how to (and how not to) approach her. </p>
<p>But I digress a little here. Sorry. But it&#8217;s with a good cause in mind, because I think we are all trying to figure out how to better emulate the real stuff we instinctively know so well and get it happening in the online enviro.</p>
<p>Thanks for a great and insightful article. FWIW, I do think u should pursue this space, free or commercial, private or public, as the end result could be very special. Very worthwhile stuff.</p>
<p>Cheers!</p>
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	<item>
		<title>By: Nathanael Boehm</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1743</link>
		<dc:creator>Nathanael Boehm</dc:creator>
		<pubDate>Wed, 18 Nov 2009 05:17:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1743</guid>
		<description>Ah yes I forgot to mention Google Wave in my blog post. It&#039;s an interesting tool no doubt - although the implementation needs some work; I find it quite frustrating to use even on a 24&quot; LCD with ADSL2+ ... it&#039;s sluggish and uncooperative. But they&#039;re certainly onto something there.

Still, it&#039;s not really a conversation platform. You have no sense of time, of other conversations (unless you scrub the slider up and down to scan for new or modified blips) ... it&#039;s a collaboration platform. But I could definitely see that being more suited for integration with something like I&#039;ve proposed as a &quot;Post-conversation&quot; component.</description>
		<content:encoded><![CDATA[<p>Ah yes I forgot to mention Google Wave in my blog post. It&#8217;s an interesting tool no doubt &#8211; although the implementation needs some work; I find it quite frustrating to use even on a 24&#8243; LCD with ADSL2+ &#8230; it&#8217;s sluggish and uncooperative. But they&#8217;re certainly onto something there.</p>
<p>Still, it&#8217;s not really a conversation platform. You have no sense of time, of other conversations (unless you scrub the slider up and down to scan for new or modified blips) &#8230; it&#8217;s a collaboration platform. But I could definitely see that being more suited for integration with something like I&#8217;ve proposed as a &#8220;Post-conversation&#8221; component.</p>
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		<title>By: adam</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1740</link>
		<dc:creator>adam</dc:creator>
		<pubDate>Wed, 18 Nov 2009 03:57:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1740</guid>
		<description>I can see something like a force directed graph pulling conversations together and pushing them apart. Each conversation in the space would represent a node and something in the background matching keywords and participant @ mentioning would create edges between them to draw them closer. 

A participant would join a conversation by clicking on it&#039;s time line, this would center the selected conversation in their workspace and allow them to enter their message. New conversations could be started manually by clicking on an empty area in the workspace and typing a message. 

Forking and merging existing conversations based on the clumping of related messages would be a very fun challenge.</description>
		<content:encoded><![CDATA[<p>I can see something like a force directed graph pulling conversations together and pushing them apart. Each conversation in the space would represent a node and something in the background matching keywords and participant @ mentioning would create edges between them to draw them closer. </p>
<p>A participant would join a conversation by clicking on it&#8217;s time line, this would center the selected conversation in their workspace and allow them to enter their message. New conversations could be started manually by clicking on an empty area in the workspace and typing a message. </p>
<p>Forking and merging existing conversations based on the clumping of related messages would be a very fun challenge.</p>
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		<title>By: Ross Hill</title>
		<link>http://www.purecaffeine.com/2009/11/social-experience-design-in-online-conversation/comment-page-1/#comment-1739</link>
		<dc:creator>Ross Hill</dc:creator>
		<pubDate>Wed, 18 Nov 2009 03:38:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.purecaffeine.com/?p=396#comment-1739</guid>
		<description>I have said for a long time that it would be cool to be able to branch IM conversations, especially with a single person as you can only really talk about one topic at once.. and Google Wave has been a pretty awesome tool for doing that. I have seen it action at quite a few live events now and it is very interesting to see how some people take live notes while others have branching conversations off points - and it all happens at once. 

Perhaps that is closer to what you are looking for?</description>
		<content:encoded><![CDATA[<p>I have said for a long time that it would be cool to be able to branch IM conversations, especially with a single person as you can only really talk about one topic at once.. and Google Wave has been a pretty awesome tool for doing that. I have seen it action at quite a few live events now and it is very interesting to see how some people take live notes while others have branching conversations off points &#8211; and it all happens at once. </p>
<p>Perhaps that is closer to what you are looking for?</p>
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