Designing Digital Service Transformation

I attended the Criterion Designing Digital Service Transformation conference in Canberra 22-23 September 2015 at the Rex Hotel.

Some great case studies, stories and tips from people working with and inside government to transform service delivery at federal, state and local government level from the the ATO and Department of Immigration through to ServiceNSW and ServiceSA and City of Melbourne.

I’ve written a blog post for Technocrat with some thoughts provoked by the conference, a bit of a lamentation: Digital Transformation Agenda not “business as usual”

It disappoints me to see the Digital Service Standard referred to as a descendant of a long list of policies reaching back to 2000 starting with Australian Government Online, the 2006 e-Government Strategy and AGIMO’s Interoperability Framework.

That said, I’m still as optimistic and excited as ever:

I hope to see people as excited about this transformation as I am, that agencies will want to get onboard and relish the opportunity to deliver simpler and more humane services, to embrace transparency and openness rather than see this as yet another compliance burden.

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