High quality is a way to pay respect to customers and users

From The Axe Book, a booklet that accompanies axes and tools made by Gränsfors Bruk, a forge north of Stockholm in Sweden:

What we take, how and what we make, what we waste, is in fact a question of ethics. We have an unlimited responsibility for the Total. A responsibility which we try to take, but do not always succeed in. One part of this responsibility is the quality of the products and how many years the product will maintain its durability.

To make a high quality product is a way to pay respect and responsibility to the customer and the user of the product. A high quality product, in the hands of those who have learned how to use it and how to look after it, will very likely be more durable. This is good for the owner, the user. But it is also good as well as part of a greater whole: increased durability means that we take less (decreased consumption of material and energy), that we need to produce less (gives us more time to do other things we think are important or enjoyable), destroy less (less waste).

Gränsfors Carpenter's Axe

Photo © Tito the Spoonmaker

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